MegaSpa Warranty contain SPA Shell, Frame, controller system, the electrical parts, Pumps, Ozone, Jets, Surface valve, heater, plumbing and other hot tub components .warranty the whole unit hot tub.
Our Warranty against malfunction due to defects in materials or workmanship for a period of 24 months from the purchased date.
Most parts which can be changed easily, so normally customers just need us to send the parts to them.
MEGASpa Warranty Terms and Conditions
The MEGASpas warranty becomes effective from the date of purchase your spa. You must provide proof of purchase, the original purchase receipt and this warranty card.A repair or replacement under MEGASpas warranty will not extend your spa period. The spa warranty is processed through MEGASpas retailers or MEGASPA Europe b.v..
What is not covered under the warranty
*Damage caused by the improperly installation
*Accidental damage, faults caused by negligent use,lack of care or neglect
*Use of unapproved chemical products or accessories other than those poduced or recommended for use with and in a MEGASpa
*Repairs or alterations carried out by third parties not in accordance with MEGASpas recommendations
*Damage caused by some external accident factors,eg. Force majeure
What you need to do
According to retailer purchasing time and parts issue, you believe it is a claim under MEGASpa Warranty:
Contact the retailer from whom you purchased your spas to discuss your concern;
Take this card along with the original purchase receipt to the retailer whom you purchase the spa.The retailer will assist in assessing whether your spa has a defect covered under MEGASpas warranty.The retailer will then liaise with MEGASpas in relation to the warranty claim(on your behalf).